Frequently Asked Questions
Everything you need to know about your gear and your game.
What is your standard shipping turnaround time?
Orders are typically processed within 1-2 business days. Standard shipping across Canada generally takes 3-7 business days depending on your location.
Can I return customized sports equipment or jerseys?
Customized items, including sharpened skates, heat-molded boots, and personalized jerseys, are final sale and cannot be returned unless there is a manufacturer defect.
Do you offer professional skate sharpening for online orders?
For safety and fit reasons, skates are shipped unsharpened. However, you can bring your online purchase to our physical location for a professional sharpening service.
What is your return policy for unused gear?
You can return unused items in their original packaging with tags attached within 30 days of purchase for a full refund, excluding shipping costs.
How do I know I am choosing the right size for protective gear?
We provide detailed sizing charts from each manufacturer on our product pages. If you are between sizes, we generally recommend sizing up for protective equipment to ensure full coverage.
Do you offer team sales or bulk discounts?
Yes, we specialize in outfitting teams and associations. Please contact our dedicated team sales department via our contact form for a custom quote on bulk orders.